Field Service Manager, Process Analytics
- Thermo Fisher
- 12 - 15 Years
- Mumbai
- 3 years ago
- Email to a friend
- Report this job
Job Description
Job Description :
Job Location: Pune
About Company:
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit
About Process Analytics
Thermo Scientific Process Analytics business unit delivers best-in-class online analytical systems and control solutions for the Minerals and Mining industries along with Bulk measurement and weighing solutions. The equipment is manufactured at two of our main locations in Adelaide, Australia and in South Africa and we have over 150 installations of these systems in India in serving the Cement, Coal and Mineral industries.
Role description
Lead and manage a team of ten senior service members to deliver field service to customers in the area of Process Analyzers and Bulk Material handling equipment.
Responsibilities
1. Meet customers and maintain excellent relations with them and deliver good service experience with a customer centric approach. At least 25% travel to customer locations and offices is required.
2. Results oriented and deliver on service commercial targets in terms of booking, revenue, profitability and collections on a quarterly and annual basis by identifying service contract and spares business and prepare an executable plan to drive and achieve this through the team.
3. Deliver timely, proficient and quality services to customers by deploying available resources in an optimum manner. Use and follow the service backend processes and drive the service metrics like Response time, Downtime, first time fix, service punctuality and field service utilization as well as monitor and handle trunk stock and field service inventory levels.
4. Ensure that the team is equipped with the skill sets and required training to deliver their field responsibilities.
5. Coordinating with various functions within the country like Sales, Projects, Supply Chain and Finance and with the factories for commercial and technical matters to fulfill customer requirements for I&C, warranty and post warranty support.
Candidate Requirement:
Education & Experience levels:
- BE (Instrumentation/ Electronics/ Electrical)
- 12 to 15 years of field experience in Industrial segment (Cement, Power, Metals & Minerals)
- Experience in building relations with customers and service commercial management
Skills:
- Customer management in handling critical issues
- Interpersonal skills
- Good written and oral English communication
- Structured thought process and decision making
- Negotiation skills
Knowledge Required:
- Commercial knowledge (Booking & revenue forecasting, pricing, profitability, collections and inventory)
- Knowledge about the Cement, Power and Minerals Industry, products and applications
- Data analysis and interpretation. Familiar with Microsoft Excel and Power point.
Nature of experience:
- Customer management
- Commercial management
- Field service delivery management
- Team management
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Apply today http://jobs.thermofisher.com .
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Employement Category:
Employement Type: Full timeIndustry: Bio Technology & Life Sciences
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: Field Service Manager, Process Analytics
Contact Details:
Company: Thermo FisherLocation(s): Mumbai
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Thermo Fisher
When you join us at Thermo Fisher Scientific, you will be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contri...
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