A branchoperations manager is the subordinate of a branch manager who is delegated responsibility for all aspects of the office's technical and physical infrastructure, often including the supervision of all support staff.
Branchoperations managers have varied backgrounds. They may have expertise in back-office operations, information technology, or other fields.
A branchoperations manager has responsibility for ensuring that financial advisors, sales assistants, and other branch office staff have the tools and infrastructure to perform their jobs and that this infrastructure is kept in working order. This infrastructure includes, but is not limited to:
Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers.
.Sources new bank customers through external individual efforts and acquisition channel.
.Cross sells bank products to existing set of Branch customers which are mapped.
.Informs customers of new products or product enhancements to further expand the banking relationship.
.Plans and conducts special sales initiatives and events for prospective and existing clients.
.Coordinates with other group companies to provide seamless access to other products.
.Maintains complete relationship record for assigned customer accounts.
.Tracks customer complaints/queries and turnaround times for customer satisfaction
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