Roles and Responsibility:
Speicific tool usage of advanced features, ticket management, critical incident management and usage of reports based on different views of the tool as asked by the customer. Excellent communication skills- Tool knowledge, Alert monitoring, Follow- up and closure of the call and enable in the RCA analysis
ITIL trained , Experienced in the specific tool in his/ her previous assignment.Basic problem isolation using knoweldge base ( SRDB).End user support for products like messaging and productivity apps
Service desk Executive- 16732
Skills Scale 10 Grading System Scale 4 Grading System % Marks of 100 Maximum Select Grade System
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