Hiring For Freshers - Insurance Process(Non Voice)
- DXC Technology India
- 0 - 1 Years
- Noida, Gurugram
- 3 years ago
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Job Description
Interested candidates can apply on the below link
https://forms.gle/HUaUSaawvbMgCuKe6
Job Location: Bangalore
Functional Summary
1) Global Service Desk agents are the first point of contact for Clients to resolve various business systems and applications related problems onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. They are required to interact with customers across geographies (through multiple support mediums) and provide issue resolution / right responses, positively and in a professional manner.
Roles and Responsibilities
- Required to interact with customers across geographies (through multiple support mediums: Chats/Emails/Portals) and provide issue resolution / right responses, positively and professionally.
- Work within a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Provide the most appropriate solutions through remote contact, probe problems and communicate in such a way that non-technical users can comprehend instructions and advice.
- Collaborate with other resolver groups to identify solutions that foster first call resolution
- Be proactive & anticipate issues or situations which impact service availability and critical response time, and recommend necessary mitigation steps escalating to managements attention, where appropriate
Job Specifications
- Good communication skills (English) in both written and verbal communication.
- Familiarity & hands-on experience with computer technology
- Problem solving skills & accuracy in data entry.
- Experience in a phone based remote role, e-support, e-chat or similar (preferred)
- Flexible to work in rotational shifts 24x7
Educational Qualification
- Education: Pass grades in 10th, 12th, and Graduation
- Branch Allowed: All the Non-Engineering branches are eligible
- Year of Pass out: 2018, 2019, 2020 and 2021
- Gaps in Education: Not more than 2 years of Gaps in Education
- Backlogs / Arrears: No Active Backlogs and Arrears
- Should be available to join us on immediate basis post the selection process
- Should be an Indian Citizen or should hold a PIO or OCI card, in the event of holding a passport of any other country.
- Bhutan and Nepal Nationals need to submit their citizenship certificate.
Employement Category:
Employement Type: FreshersIndustry: IT
Functional Area: Advertising, DM, PR, MR & Event Management
Role Category: Communication Skills
Role/Responsibilies: Hiring For Freshers - Insurance Process(Non Voice)
Contact Details:
Company: DXC Technology IndiaLocation(s): Noida, Gurugram
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Keyskills: Communication Skills Service Desk Hiring Selection Process calling Data Entry Verbal Communication Issue Resolution
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DXC Technology India
DXC.technology DXC is the world¢¢s leading independent, end- to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billi...
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