WFM Lead | 5 to 7 years | Noida @ Capgemini

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WFM Lead | 5 to 7 years | Noida

Capgemini
5 - 7 Years
Noida, Gurugram
3 years ago
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Job Description

Job Responsibilities

Provide real-time monitoring via available tools (Verint Real-Time Adherence, Avaya CMS Supervisor etc.) and workforce management techniques.
Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi- site operation.
Generates and evaluates staffing schedules.
Ensuring data updates into scheduling system.
Generates short and long-term staffing models and provides recommendations based on analysis.
Compares results to forecast and identify opportunities for improvement.

Primary Skills:

Must have a good working knowledge of Excel and other Windows based programs.
Experience with WFM software (Verint /Blue Pumpkin, IEX etc.) that includes real-time adherence.

Secondary Skills:

Experience in capacity planning.

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: Guards
Role Category: Process
Role/Responsibilies: WFM Lead | 5 to 7 years | Noida

Contact Details:

Company: Capgemini
Location(s): Noida, Gurugram

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Expected Salary (*)

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Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Capgemini

Capgemini Technology Services India Limited A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms. Building on its str...

WFM Lead | 5 to 7 years | Noida @ Capgemini

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