Desktop Support Engineer @ MFX Infotech

Job Description

Desktop Support Engineer
Location
Chandigarh/ Srinagar/Jammu/Amritsar/Jaipur/Lucknow/Varanasi/Gorakhpur/Allhabad/Agra/Dehradun/Leh/Delhi/jaipur
Experience
0.6 to 1 -2 Year
Skills
Desktop Support Engineer/Computer hardware/Windows/LAN/WAN/Installation/Configuration/ Troubleshooting
Job Description

• Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
  
• Troubleshoot Network connectivity (LAN) issues
  
• Installation of desktop and hardware like CD-ROM, soundcards, etc
  
• Software installations such as MS-Office, Acrobat Reader, mail client etc.
  
• Desktop IMAC
  
• Installation of anti-virus on desktops and remove Virus
  
• Configuration of Print devices (network and local) on desktops
  
• Co-ordinate with vendors for support
  
• Help build the site knowledgebase by recording relevant calls details.
  
• Escalate calls to technical specialists on time to enable closure within SLA
  
• Installation of Core build and applications specific to a particular business unit.
  
• Good communication skills
  
• Would be accountable for Call quality & accuracy of information in CRM tool, changes carried out, resolutions provided for incidents handled and asset handling.

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: IT
Role Category: Technical Support Engineer
Role/Responsibilies: Desktop Support Engineer

Contact Details:

Company: MFX Infotech
Location(s): Chennai

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