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Collection Manager-Consumer Durable @ Idfc First Bank

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 Collection Manager-Consumer Durable

Job Description


Job Description
Job Title - Collection Manager
Place of work - Mumbai
Business Unit - Retail Banking
Function - Collections
Job Purpose:
The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.
Roles & Responsibilities:
  • Responsible for managing and undertaking collections process for debts that have been assigned
  • Regularly track the portfolio for specific buckets for the assigned area
  • Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
  • Responsible to allocate and achieve targets from agencies/ in house team
  • Regularly follow up with the default customers
  • Ensuring adherence to collection process and legal guidelines
  • Tracing out absconded default customers and initiate recovery process
  • Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases
  • Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis


Educational Qualifications:
Graduate - Any
Post Graduate - Any
Experience: Minimum of 3 or more years of experience in collections.

Employement Category:

Employement Type: Full time
Industry: Banking
Functional Area: IT
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Collection Manager-Consumer Durable

Contact Details:

Company: Idfc First Bank
Location(s): Nagpur ,  India

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Idfc First Bank

About Capital First Limited: CFL is listed on BSE and NSE (Stock Code: CFL). The company provides Mortgage loans to SMEs against pledge of property, Gold Loans to retail customers, Consumer Durable Loans, Two wheeler loans, and senior secured Wholesale loans. During the last year the company expande...