Assistant Manager - Noida, UP
- Optum
- 2 - 5 Years
- Noida, Gurugram
- 3 years ago
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Job Description
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Primary Responsibilities:
- Planning, developing and managing the quality and productivity of Production teams
- Aligning with key business partners to serve customers
- Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability
- Ensuring the Production Teams continually improve their performance and meets Service Level Agreements/Performance Guarantee goals
- Reviewing work results of the team and their pattern of handling day to day cases
- Negotiating solutions, resolving conflicts and anticipating/handling critical situations
- Developing, motivating and retaining employees and challenging the team to set ambitious goals
- Providing regular performance feedback and giving frequent formal and informal coaching sessions
- Reconciling daily volumes received with completed and resolve any discrepancies
- Reviewing Quality Reports and identifying Training Gaps and getting the team trained on the same.
- Analyzing the quality reports to identifying gaps in the SOP and getting the same updated into the SOPs for effective delivery of output
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Graduate
- Minimum 2 years experience in Team Handling - Handling (Min Span of 20+ front liners)
- Strong Proficiency in MS Office
- Sound Reporting/ MIS Skills
- Exposure to all the facets of Operation Management
- Good communication skills, relationship building and interpersonal skills
- Involved in client interaction
- Strong Exposure to People management, Performance Management and Client Management.
- Well averse with Process metrics
- Open to Night Shifts
Preferred Qualification:
- US Healthcare Experience
Employement Category:
Employement Type: Full timeIndustry: Hotels
Functional Area: Customer Service
Role Category: Assistant Manager
Role/Responsibilies: Assistant Manager - Noida, UP
Contact Details:
Company: OptumLocation(s): Noida, Gurugram
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Keyskills: Assistant Manager Mis Reporting People Managemen Performance Managemen Client Managemen Noida Uttar Pradesh
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Optum
About: OptumInsight India Pvt Ltd, a UnitedHealth group company is a leading health services and innovation company dedicated to help make the health system work better for everyone. With more than 115,000 people worldwide, Optum combines technology, data and expertise to improve the delivery, ...
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