International Vendor Manager
- Amazon
- 12 - 15 Years
- Hyderabad
- 3 years ago
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Job Description
DESCRIPTION
Earth's Most Customer Centric Company is seeking an experienced International Vendor Manager to join our Customer Service Global Outsourcing team.
This position will manage external vendor relationships, drive operational excellence, negotiate pricing and contracts and partner with Amazon teams to positively impact customer experience.
The successful candidate will draw from previous work experience in vendor management, contact center management and corporate representation and demonstrate the ability to build relationships, drive improvement, make tough data-backed decisions in a high-stakes, high-speed environment, and enjoys getting in the weeds on any and all issues.
The position will be based in Hyderabad India.
Responsibilities include:
. Service Delivery - Provide leadership for large vendor based teams and effectively manage operations to the highest standard of customer obsession, drive project and change management incl. new implementations and share best practices.
. Procurement - Participate in vendor and site strategy definition, business requirement scoping, location assessments, request for proposal administration, pricing and contract negotiation and contract administration.
. Risk and Control - Ensure compliance with standards related to Security and Infrastructure, Legal, Tax, Financial Invoicing, Code of Conduct and develop robust Business Continuity Plans.
. Stakeholder Management - Build and manage strong, trusted vendor and stakeholder relationships across different levels of the organization.
BASIC QUALIFICATIONS
. A sincere passion and obsession for customers
. Bachelor's degree required
. 12+ years of relevant experience in customer service required
. Exceptional interpersonal and communication skills, both written and verbal in English language
. Strong technical and analytical aptitude
. Ability to think both strategically and tactically with strong attention to detail
. Demonstrated project management success
. Expert skills in Microsoft Excel and Word
. A willingness to roll up sleeves to get it done
. Significant travel required (up to 30%) including some international travel
PREFERRED QUALIFICATIONS
. MBA or Advanced Degree
. COPC Coordinator Certification
. Lean/Six Sigma experience
. Demonstrated project management success
. Customer Service Operations / BPO experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Employement Category:
Employement Type: Full timeIndustry: Internet
Functional Area: Purchase
Role Category: Vendor Development Manager
Role/Responsibilies: International Vendor Manager
Contact Details:
Company: AmazonLocation(s): Hyderabad
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Amazon
Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e- commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon...
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