Lead Customer Care Manager
- Thermo Fisher
- 8 - 10 Years
- Noida, Gurugram
- 3 years ago
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Job Description
Job Description :
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit .
Responsibility:
Ability to lead the Team in meeting assigned targets for customer centric service operation in North and strategic objectives in assigned key accounts. Develop relationships across the target customer accounts. Increase awareness about Thermo Fisher scientific products within the users in the account. Work closely with Sales Team / Supply Chain and Finance to ensure customer satisfaction and problem resolution. Ensure customer is satisfied with the performance of our instrument and the intended application is productive for customer. Develop a win-win relation with customer and project Thermo Fisher as a valued partner. He should collaborate and contribute to achieving Teams commercial goal. Ability to forecast accurately commercial deliverables and drive the same to meet target. Attend installation, maintenance, and break-down calls of customer. Guide customer in planning and maintaining optimum spares stock. Participate in implementation of process improvement initiatives associated with customer centric service operation.
Communication Skill - Candidate should posses strong communication skill in English.
Mobility - The job demands extensive touring and therefore, candidate should be ready to travel frequently.
Experience:
Qualification: Bachelor of Engineering (BE) in Electronics with minimum 75% marks in aggregate.
Candidate should have 8 to 10 years of experience in managing business commercial independently. Installation, commissioning, and maintenance of computer controlled high cost analytical instruments like XRF, XRD, ICP etc used in Cement and Metal Industries for their research and quality control. Candidate should have expertise in mapping skill matrix of Team members and plan appropriate improvement program for them. Should have experience of communicating with foreign technical partners and senior leadership Team. Should have ability to lead team in future.
Employement Category:
Employement Type: Full timeIndustry: Bio Technology & Life Sciences
Functional Area: Engineering - Environmental
Role Category: Team Leader
Role/Responsibilies: Lead Customer Care Manager
Contact Details:
Company: Thermo FisherLocation(s): Noida, Gurugram
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Thermo Fisher
When you join us at Thermo Fisher Scientific, you will be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contri...
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