Engineer I, Software
- Thermo Fisher
- Not Specified
- Bengaluru
- 3 years ago
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Job Description
Job Description :
At Thermo Fisher, our mission is to cure cancer with genomic data. It is a close-knit, collaborative, cross-functional setting where we believe none of us is as smart as all of us and we each have something valuable to contribute toward our goal. The software services team is tasked with applying industry best practices to the design, development, and deployment world-class software products. We are looking to hire individuals with experience with software development and test engineering in clinical and research settings, and who can help us solve the next wave of technical challenges using the latest cloud-based, big-data, and rich analytics tool sets.
We are seeking enthusiastic software test engineers who will scope, design, implement, and maintain automated and manual tests for highly advanced bioinformatics software. We require strong coding skills as well as a solid understanding of Quality Assurance principles and Continuous Integration methods.
You will write positive and negative smoke and regression test scripts to test product functionality and integration with dependencies.
You are excited and passionate about participating in an Agile/SCRUM setting to meet and exceed customer expectations and continuously drive towards quality improvements. You like the idea of partnering with users and other team members to brainstorm the best possible approaches to validating systems. You welcome the challenge of working in a fast- paced, discovery-oriented environment and will be genuinely excited about the prospect of creatively exercising your problem solving skills on a continuous basis with an eye to ultimately improving the human condition.
Essential Functions:
- Serve as a customer advocate and ensure quality and usability of our software
- Collaborate with other Field Support, Product Specialist teams and product managers in the business supporting customers with queries and issues reported.
- Analyse and report customer issues and queries maintaining minimum turnaround time for resolutions. Partner with RnD team to drive resolution of the issues enables customer success. Make sure the customer support queue is up to date and no pending issues in given timeframe.
- Provide insights in Product feature planning based on learnings from customer support queries and issues.
- Create and maintain dashboard for customer support issues and application usage metrics.
- Effectively communicate and report Field issue summary to stakeholders and be able to call out specific actions needed.
- Maintain excellent knowledge base of industry trends and developments.
- Perform other duties as required.
*Minimum Qualifications (must have)
- Bioinformatics - next-generation sequencing and analysis knowledge.
- Hands on Scripting experience: Python, Perl, Linux/Unix scripting, SQL Queries (relational, no sql databases)
- Data interpretation and troubleshooting. Ability to review, synthe, and present scientific data and methods.
- MS in Bioinformatics, Computational Biology, Computer Science or equivalent
- Excellent interpersonal, organizational and communication skills and a commitment to the mission of the institution.
Employement Category:
Employement Type: Full timeIndustry: Bio Technology & Life Sciences
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: Engineer I, Software
Contact Details:
Company: Thermo FisherLocation(s): Bengaluru
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Thermo Fisher
When you join us at Thermo Fisher Scientific, you will be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contri...
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