Director Banking Professional Services APAC
- Diebold Nixdorf
- Not Specified
- Mumbai
- 3 years ago
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Job Description
Job Description
Position Overview
Diebold Nixdorf is a strategic, collaborative, end-to-end provider of services, software, hardware and security. With our clients around the world, we're driving connected commerce for the future of banking and retail. We are seeking a Director to join our Professional Services organization.
Provides leadership and direction to Professional Services client, product, implementation and consulting support functions. Manages business, service and technical support in a manner that ensures a best-in-class client experience. Leads efforts to optimize product and service performance and help clients achieve new levels of business success. Ensures that client, product and service issues are diagnosed and addressed rapidly and effectively. Leads efforts to uncover the root cause, develop systemic solutions and build sustainable models for client and product support. Works collaboratively with DN engineering, product, delivery and other leaders to ensure an aligned and integrated approach to Professional Services delivery.
You are responsible for
- Provides leadership and guidance for an assigned team / teams.
- Contributes to and influences long-range strategic planning for the Professional Services function.
- Communicates the company's vision, mission and goals to the organization.
- Drives idea generation for client engagement, solution development, solution delivery and service management.
- Acts as a consultative partner with strategic clients to determine how the DN platform and technology solutions can enhance their business and drive success.
- Negotiates the terms of deliverables, service level agreements and expectations.
- Instills a client-centered approach across all Professional Services decisions and operations.
- Responds to organizational challenges, allocating and re-allocating resources and assignments accordingly.
- Consults on planning and management of high-risk, high-impact projects.
- Oversees and advises leaders on project management issues and assists with overcoming barriers.
- Supports and directs the department's budget set, and ensures budget issues are addressed.
- Works with upper management, HR and finance to create an environment that supports people development and a healthy working culture.
Why should you join Diebold Nixdorf
Brightest minds + technology and innovation + business transformation, The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
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Employement Category:
Employement Type: Full timeIndustry: IT
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: Director Banking Professional Services APAC
Contact Details:
Company: Diebold NixdorfLocation(s): Mumbai
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Diebold Nixdorf
Consumer behavior is changing rapidly; people are empowered, connected and expect an unprecedented level of service and convenience. Simultaneously, the financial and retail industries we operate in are converging as mobile, contactless tech, smart data and advanced analytics blur the lines. The wor...
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