Opening for Operations Executive(Work from)
- Upcrest Engineering
- 1 to 4 Yrs
- Noida, Gurugram
- 3 years ago
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Job Description
Job Description:
Receiving Incoming call sales and support calls from clients
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the companys reputation
Go the extra mile to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Vendor searching (secondary research) on web
Working with vendors for the vendor qualifying process
Experience:
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
Role : Operation Executive
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Back Office Operations
Functional Area: Not Applicable
Role/Responsibilies: Opening for Operations Executive(Work from)
Contact Details:
Company: Upcrest EngineeringLocation(s): Noida, Gurugram
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