ITIL Process Consulting | 4 to 9 years | Mumbai & Bangalore @ Capgemini

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ITIL Process Consulting | 4 to 9 years | Mumbai & Bangalore

Capgemini
4 - 9 Years
Mumbai
3 years ago
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Job Description

Job Description

Define Service level KPI measurement framework for various engagements.
Facilitate integration of service management tools with processes and SLA KPIs.
Perform process and SLA KPI s testing on service management tools.
Timely reporting of the status on the assignments to clients and stakeholders.
Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials.
Active contribution in Pre sales activities and customer relationship management.
Ensure updates to knowledge repository on the assignment worked delivered.

Primary skills

ISO IEC 20000 Implementer Lead auditor certified.
Assessment auditing skills.
Knowledge on other related frameworks and standards like ITSM Agile Service Management SIAM.

Secondary skills

DevOps Agile ISO 9001 Six Sigma COBIT CMMi SVC etc will be an added advantage.
Mentoring other Service Management consultants for skills and capabilities development

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: ITIL Process Consulting | 4 to 9 years | Mumbai & Bangalore

Contact Details:

Company: Capgemini
Location(s): Mumbai

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Capgemini

Capgemini Technology Services India Limited A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms. Building on its str...

ITIL Process Consulting | 4 to 9 years | Mumbai & Bangalore @ Capgemini

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