Customer Service Representative
- Thermo Fisher
- Not Specified
- Mumbai
- 3 years ago
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Job Description
Job Description :
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit .
Responsibilities:
. Follow up with customers for Service business on Maintenance contracts and spare parts and
other service enquiries.
. To work closely with the Field service team, Supply chain and other service coordinator
. Preparation of quotations against FSE requests, customer requests or tender
request.
. Handling customer requests and follow up for PO and payments
. Responsible to initiate the renewal process of Service Contracts in time
. Responsible for warranty conversion (Service contract after expiry of warranty) in time
. Ensure contracts are invoiced timely and follow up unpaid invoices
. Ensure Contract Customer Data in SAP and other references or systems is always up to date and
Accurate
. Maintain Contract Forecasting file and run monthly renewal lists to ensure renewal and
conversion process is started timely
. Office administrative activities
Employement Category:
Employement Type: Full timeIndustry: Bio Technology & Life Sciences
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Service Representative
Contact Details:
Company: Thermo FisherLocation(s): Mumbai
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Thermo Fisher
When you join us at Thermo Fisher Scientific, you will be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contri...
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