Headcount Planner
- Amazon
- 5 - 8 Years
- Hyderabad
- 3 years ago
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Job Description
Job Description :
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a talented senior analyst to join the Customer Service Capacity Planning team in support of Strategic Projects. This role requires someone with strong analytic skills and business acumen who will work with stakeholders on strategic projects within Customer Service (CS). Some examples of project work may include support of long-term CS site strategy planning model input forecasting and general project evaluation for CS network cost, quality, scale, flexibility and business continuity. The ideal candidate will have a strong analytic background that enables him/her to manage global network planning, a demonstrated ability to think broadly and strategically about customer service initiatives and the ability to persuade executives to build consensus on objectives.
Key responsibilities include:
. Working on a diverse project portfolio supporting CS Capacity Planning initiatives and strategy.
. The successful candidate will work in lock step with multiple business teams, CS Operations, Global Outsourcing, Program Management and Finance leadership
. Create optimized headcount and hiring plans for Amazon's Customer Service business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness
. Partner with customer service technology teams on new initiatives, including launch of industry-leading decision support tools
. Create new reporting & analytic opportunities by analyzing and understanding key planning processes
. Coordinate with Operations, Global Outsourcing, HR/Recruiting and Finance teams to analyze historical data and forecast demand
. Support local site management teams to optimize staffing requirements
. Thought leadership on integration of new products/services supported by CS.
Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Basic Qualifications :
Here is what you need:
. 5+ years of experience quantitative research or analyses
. 3+ years in program/project management
. Bachelor's degree in mathematics, statistics, computer science, engineering, economics or related field
Preferred Qualifications :
. Master's degree in in mathematics, statistics, computer science, economics or related field
. Operations research or capacity planning experience
. 3+ years SQL, Excel, and Access experience
. Experience working with SAS, R, Python in a professional setting
. Basic/Working knowledge of Six Sigma tools and Lean techniques
Employement Category:
Employement Type: Full timeIndustry: Internet
Functional Area: Architecture
Role Category: Town Planner
Role/Responsibilies: Headcount Planner
Contact Details:
Company: AmazonLocation(s): Hyderabad
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Amazon
Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e- commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon...
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