Associate-Director
- S& Global
- 15 to 20 Yrs
- Hyderabad
- 5 years ago
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Job Description
Translations and Corporate Outreach departments are a part of the Documents & Translations domain on Data, Technology & Innovation vertical at S&P Global. Translations is responsible for delivering accurate and timely translated content to internal financial and non - financial data collection teams within the enterprise. Corporate Outreach group is involved with direct company calling and email survey activities to collect required data for internal client teams.
The Impact:
The Translations & Corporate Outreach AD will be responsible for driving operations across multiple global locations and develop operational strategies to optimize business performance, develop top talent, enforce business governance policies and identify appropriate tech/ automation/ lean solutions to manager operations at scale with limited incremental cost additions. He/ she will also support the Operations lead in supporting and executing on future strategies to expand translations and corporate outreach platforms to new clients across the enterprise.
What s in it for you:
Responsibilities:
Manages multiple operations support teams/ groups across different sites for a range of data/ content management activities.
Manages multiple operational or project teams across different sites in planning and implementing process and operational changes across different teams.
Inventories critical business processes, and implements internal controls required to support business and regulatory requirements.
Periodically reviews key productivity and business metrics, and proactively identifies and addresses performance gaps.
Works with senior leadership team to make timely decisions for operational activities and set strategic goals.
Plan and monitor the day - to - day running of business to ensure smooth progress
Align the office work culture with S&P Global s vision/ mission/ values.
Be able to scale up operations needs to meet the fast and continuously growing business requirements through effectively planning and execution.
Be able to extend jurisdiction to other office locations if and when required.
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements as needed.
Oversee procurement processes and coordinate material and resources allocation.
Oversee customer support processes and organize them to enhance internal and external customer satisfaction.
Review financial information and meet operational budgets to promote profitability.
Manage relationships/ agreements with internal stakeholders and external partners/ vendors.
Oversee people processes to ensure top talent is developed and retained.
Ensure that the department processes are run in conformity with established compliance and privacy regulations.
Support senior leaders to grow operations to cater to evolving business needs.
Constantly review external industry trends to identify evolving tech that can optimize business performance.
What we re looking for:
Basic Qualifications:
Master s degree or equivalent experience required; Background in technology, localization or data science preferred
Proven experience as a Senior Operations Manager or equivalent/ higher position in a data, localization or technology company.
Proven record of excellent organizational and leadership abilities.
Outstanding communication and people skills.
In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
Working knowledge of data visualization and analysis tools like Power BI, Tableau etc.
Strong knowledge of MS Office apps and working knowledge of SQL.
Exposure to data science, machine learning, and other emerging tech would be preferred.,
Employement Category:
Employement Type: Full timeIndustry: Advertising / MR / PR / Events
Role Category: SBU Head / CEO / Director
Functional Area: Not Applicable
Role/Responsibilies: Associate-Director
Contact Details:
Company Name: S& GlobalLocation(s): Hyderabad
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₹ 4.0 - 9 Lakh/Yr
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