Director & Head Priority Clients
- Standard Chartered
- 4 to 5 Yrs
- Mumbai
- 5 years ago
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Job Description
Business Drivers Deliver budgeted regional sales target and increase sales productivity Segment focus, customer focus needs-based selling Achieve segment relationship penetration, multi-product selling or bundles around anchor product Arrange / create sales activities Build and manage relationship with business partners / intermediaries / channels Focus has to be on acquiring new customer relationship along HVS segments for both Assets and Liabilities Customer Experience Drive the right sales culture and attitude Operational quality manage sales controllable error, rejection, approval rate, TAT etc. Continuous sales improvement effort, through active engagement with all relevant stakeholders Manage customer experience Ensure nil Customer complaints Financial Objective MIS accuracy and discipline Effective capacity and cost management People Management Lead and engage team of Associate Directors/Directors & Team Leaders/Managers The Right Coach Engage every team member and build strong team work Effective performance / scorecard / vintage mix management within budget, discipline in performance management Identify and groom potential sales leaders Upgrade people management skill constantly Manage attrition Risk Assurance Ensure CDD, MLP & TCF diligence Zero tolerance Fraud, Mis-selling Discipline in HR and training related matters Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices Adhere to operational risk controls and procedures in day to day sales management To ensure no adverse findings in internal / external audit, governance and compliance review To comply with all applicable money laundering prevention procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager Our Ideal Candidate Must be a graduate. MBA s would be an advantage Sales experience of at-least 7 years in Home Loans/LAP and CASA; of which 4-5 year must have been in managing a direct sales team will be preferred Should possess strong people management and leadership skills to manage approx 10-20 senior sales people and their teams Good knowledge of the selected market and customer segments would be an advantage Strong communication and negotiation skills with the ability to influence outcomes Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit ,
Employement Category:
Employement Type: Full timeIndustry: Education / Training
Role Category: SBU Head / CEO / Director
Functional Area: Not Applicable
Role/Responsibilies: Director & Head Priority Clients
Contact Details:
Company Name: Standard CharteredLocation(s): Mumbai
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Keyskills: strong interpersonal skills
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