Urgent | Opening for Team Leader In Banking
- New Era Dimension
- 3 to 8 Yrs
- Noida, Gurugram
- 3 years ago
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Job Description
Job Role
Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards
Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks
Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
Manage escalated customer calls (complaints) with end-to-end resolution
Job Description
Minimum 5 to 6 years of relevant experience in banking inbound process.
Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
Employment Type : Permanent
Job Type : Full time
Key skills : Team Leader, Team Leader Banking, Handling Team, Banking Team Leader, Team Leader Position, TL, Team leading, Team Coach, Team leader customer support, Team Leader Finance, Team Leader Operations
No of Vacancies : 2
Industry : Banking, Insurance, Finance
Salary : 3-6 Lakhs
Location : Noida
Other Details :
- Graduation must.
- Comfortable to work at Noida location (work from office).
- Excellent communication skills Verbal & Written
- Flexible to work 24/7 including Sunday/holidays
- Only Male candidates required
Regards
Arun Kumar
New Era Dimension Recruitment
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Urgent | Opening for Team Leader In Banking
Contact Details:
Company: New Era DimensionLocation(s): Noida, Gurugram
New Era Dimension
Our client is an emerging e-commerce startup that offers B2B products and services.The website is a marketplace for connecting buyers and sellers in the business to business transaction offering end to end services from discovery to pay for a seamless experience across the process. Sellers on the ...
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