Technical Support Engineer @ HCL Technologies

Job Description

Job Responsibilities:

• Triage, troubleshoot, escalate, and/or provide resolution to customer support tickets
• Identify, fix, and track platform issues that occur during daily operations
• Effectively communicate customer feedback and feature requirements to Engineering and Product Management
• Identify commonly asked questions and generate knowledge base articles based on this content.
• Stay current on all CloudHealth features, industry trends and relevant technology

Required Skills

• Analytical thinking and problem-solving skills
• Strong written and oral communication and interpersonal skills
• Excellent organizational and time management skills with the ability to work in remote environments
• Proven ability to remotely troubleshoot and resolve customer software problems
• 5+ years of providing technical support for enterprise customers
• Finance and data analytics experience preferred
• A strong passion and interest in Public Cloud

Preferred Skills

• BS/BA in Computer Science or a related field preferred, or equivalent technical certifications and experience
• Experience working with Amazon Web Services (AWS), Google Compute, Microsoft Azure, Oracle Cloud, DataCenter
• Experience administering the CloudHealth platform
• Experience working with global team projects and operations
• Current working knowledge of O.O. Programming/Design
• o O.O. language. Prefer Ruby/Java
• o ORM. Prefer Ruby ActiveRecord
• o web application framework. Prefer RoR
• o web/presentation language. Prefer JavaScript/Coffee.
• Agile Methodologies Scrum, Kanban
• Shell scripting bash preferred
• Regular Expressions
• Advanced Linux utilities, file systems, file compression, command line, text processing
• Scripting language eg. Python, Ruby,
• Web Application architecture, design, and troubleshooting in particular SaaS delivered applications.
• Big Data technologies. Map/Reduce, Scala, Apache Spark, ETL, Kafka
• Data representation language - JSON, YAML
• REST API design, operation, call debugging, performance
• Data storage, retrieval, and query. SQL RDBMS, Elastic Search, S3 Object storage
• AWS stacks Load Balancers, Route53, RDS, Web Servers, Redis, S3, EMR, ElastiCache
• SSO A.D., SAML, Auth0 or similar SSO service
• Application Log analysis and tools
• On-Prem software data collection and reporting agents. Linux and Windows
• Networking TCP/IP, Packet analysis, SSL protocols and debugging
• MicroServices and SOA
• MQ AMQ, Rabbit
• Management tools: ZenDesk, Salesforce, JIRA, Confluence
• CD Tools - Jenkins, GitHub, Artifactory
• Production Performance Monitoring and alerting tools - Rollbar, DataDog, WaveFront
• Containers and Orchestration Kubernetes, Docker, Mesos

Skills:

1. Experience with Application Support

2. Experience handling with external customers Resource will be working in EMEA hours Experience with ZenDesk / Salesforce / JIRA / Confluence Experience with AWS / Azure Experience CloudHealth / Financial Applications

Interested Candidates - Share your updated resume to sh***********a@***.com with Subject line (Technical Support Engineer - 11021 / Bangalore)

Job Classification

Industry: IT Services & Consulting
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Any Specialization
Post Graduation: MS/M.Sc(Science) in Any Specialization, M.Tech in Any Specialization

Contact Details:

Company: HCL Technologies
Address: Bangalore
Location(s): Bengaluru

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Keyskills:   Technical Support Cloud