Tech Mahindra Hiring For Process Trainer
- Tech Mahindra
- 3 - 8 years
- Hyderabad
- 3 years ago
- Email to a friend
- Report this job
Job Description
Job Description:
- Must have exposure on conducting process/product ,soft skills, and system Training in an international BPO as Trainer.
- Should be a graduate.
- Good with Maintaining Reports for the Batches concluded
- Develop training curriculum/modules formulating and reviewing training outlines.
- Interact with clients for material and curriculum updates and to ensure appropriate changes are included in future classes.
- Responsible for training effectiveness analysis.
- Conduct formal walk-through of training materials and make revisions with course development, as necessary.
- Keeping record of training progress around the year.
- Monitoring, giving Feedback and coaching employees to help enhance their soft skills.
- Creating Modules as per the SLA and business requirements.
- Documenting the performance of the trainees and sending it for evaluation to the top management.
- Conducting cross cultural, behavioural and leadership training.
- Prepare educational materials such as module summaries, videos, and presentations.
- Conduct evaluations to identify areas of improvement.
- To manage end-to-end process training batch for leading International consumer durable client
- Must ensure successful clearance of agents from training phase during certification, Must have managed operations and client interactions during training phase
- Co-ordinate with various departments for support for successful completion of batch
- Must conduct various refresher on floor basis audit output on monthly basis
Should be flexible with rotational shifts
Telecom experience preferred.
Please send resumes to Mila - MS*******3@te*********a.com
Job Classification
Industry: BPO / Call CentreFunctional Area: Teaching & Training,
Role Category: Corporate Training
Role: Corporate Training
Employement Type: Freshers
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: tech mahindraAddress: SHARDA CENTRE,,SHARDA CENTRE,OFF KARVE ROAD,ERANDW, ANA, , PUNE, Maharashtra, India
Location(s): Hyderabad
Keyskills: Process Training Customer Service Training New Hire Training Training Management Product Training
Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in