Helpdesk Associate - Bengaluru/Bangalore - NTT @ NTT Data

Roles and Responsibilities: - Provide L2 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
- Activities include recognition, research, isolation, resolution follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.
- Sound knowledge of ITIL best practices around Incident Request Management procedures Qualifications - Helpdesk Associate at Grade 4 position in Service Desk - Must be a Graduate.
B.Tech/B.E or any other technical degree preferred - Good communication skills with 1 year of international calling experience - Good comprehension writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window