Network Operation Center Engineer - (NOC
- QuipServe
- 1 - 2 yrs
- Chennai
- 5 years ago
- Email to a friend
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Desired Candidate Profile
1. Primary responsibility of monitoring the customer link availability
2. Follow with stakeholders until resolution of the issue
3. Resolve customer reported issues via Phone/Email/Chat
4. The issues reported will be in the area of System & Network administration.
5. Use superior customer service skills and scripts to diffuse tension.
6. Follow ITIL based processes involving Incident Management, Change Management & Problem Management to resolve issues.
7. Work in various shifts that are rotational on a bi weekly basis.
8. Follow up on customer reported issues and take them to resolution.
9. Co-ordinate with internal/external departments to resolve customer issues.
10. Maintain consistent Customer Satisfaction scores.
11. Resolve issues with systems, printers, firewalls, routers, switches, access.
12. points, windows & linux servers.
Perks and Benefits
Based on the skill sets possessed by the candidate.Contact Details:
Keyskills: Change Management VMware NOC FTP Networking WAN Hypervisor IP Customer Satisfaction Routing Windows VLAN ITIL Printers CCNA Switching Cloud Computing LAN Network Administration Problem Management CCNP Communication
QuipServe
QuipServe Pvt Ltd Headquartered in Chennai, India, QuipServe is a startup company founded in 2013, that focusses on providing FANATIC customer service to its clients and their clients too. QuipServe fills in the missing piece in an organization, allowing the organization to focus on its core bus...
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