Call Center Operations Analyst
- Mansa Ram Proprietor
- 0 - 5 Years
- Mohali, Chandigarh
- 3 years ago
- Email to a friend
- Report this job
Job Description
. International Domestic Call Centre Email/Chat/Voice Chandigarh MohaliThose ready to work in Chandigarh and Mohali can apply.
Hindi, Punjabi and English Domestic and International call Center
No Fees Call 8872048***
Mail Id- [Confidential Information] Age Limit 18 to 32
12th or Graduate any degree or diploma can apply
Salary 15000 to 80000 and incentive 1 lakh
Administering and helping to manage Client's Product support for the customers who call/chat or email in the support center.
. Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
. Client products to the customer .
. Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
. Create and manage Risk and mitigation plan based on discussion with project stake holders.
. Report to the manager on performance status and any escalations.
. Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
. Client products to the customer .
. Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
. Create and manage Risk and mitigation plan based on discussion with project stake holders.
. Report to the manager on performance status and any escalations.
Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
People/Team.
. Contribute to and participate proactively in knowledge sharing sessions.
. Participate and contribute to organizational activities
People/Team.
. Contribute to and participate proactively in knowledge sharing sessions.
. Participate and contribute to organizational activities
Employement Category:
Employement Type: Full timeIndustry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Call Center Operations Analyst
Contact Details:
Company: Freelancer NeelamLocation(s): Mohali, Chandigarh
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Mansa Ram Proprietor
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