Opening For Customer Payment Process For MNC ()
- Hinduja Global
- 1 - 6 years
- Hyderabad
- 3 years ago
- Email to a friend
- Report this job
Job Description
Greetings from Hinduja Global Solution
Hiring for MNC Bank For Payment Process
Location: Madhapur - Hyderabad
Should have good communication skill. Min 1 year exp.
UK Shift timing
*6 months Contract
Third Party Payroll by Hinduaj Global Solutions
Work from Office.
Job Description:
- Acquire and update knowledge on procedures and products
- Ensure that each call / work is completed in accordance with established procedures and standards.
- Produce MI as required
- Identify and escalate potential complaints
- Support achievement of team objectives
- Exhibit ownership of the business
- Receive/make calls from/to customers (internal/ external)
- Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
- Act effectively on all customer feedback
- Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
- Respond to mails/queries related to process timely with a cc to the Line Manager
- Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made
- Delight internal and external customers
Role Context (The environment and operating conditions of the role including the extent of guidance and authority) Good communication skills Written & Verbal
- Attention to detail
- Proven track record of strong focus towards high levels of Quality and Customer Service
- Ability to multi-task, depending on the criticality of the tasks.
- Self-motivated and should be able to work under minimal supervision.
- Good team player
- Flexibility to work in different shifts including weekends
- Strong Relationship building skills
- Quick Learner
For more details you can connect to
Hiral Shah
so*****g@hg**s.com
Deepa Rakhe
7987121***
ps**********t@hg**s.com
Job Classification
Industry: BankingFunctional Area: Customer Success, Service & Operations,
Role Category: Customer Success
Role: Customer Success
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: HGS International Services Pvt. LtdAddress: 8A AND 8B,8TH FLOOR,SUMMERVILLE,14TH AND 33RD ROAD, , BANDRA - KHAR WEST,MUMBAI, MUMBAI, Maharashtra, India
Location(s): Hyderabad
Keyskills: banking transaction Payment Processing
Hinduja Global
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining t...
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