Hiring for Phone Banking Officer(Bank Payroll) @ Knowplicity

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Hiring for Phone Banking Officer(Bank Payroll)

Knowplicity
0 to 4 Yrs
Mumbai
3 years ago
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Job Description

Job Role:

Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
Maintain adequate knowledge levels on products, processes and systems used
Ensure sales target are met

Skills Required:

Excellent verbal communication skills
Ability to comprehend, capture as well as interpret basic customer information
Strong customer service focus
Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs(Rotational Day shift for Females & Rotational shift for Males)

Education: Graduates (Any stream) + any work exp or Internship exp

Location : Andheri east - Work from Office

Salary bracket:

Freshers - INR 2.00 lpa + performance bonus + incentives + allowances
Experienced upto INR 4.0 L pa + performance bonus + incentives + allowances

Regards,

HR - Knowplicity

Employement Category:

Employement Type: Full time
Industry: Banking / Financial Services
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Hiring for Phone Banking Officer(Bank Payroll)

Contact Details:

Company: Knowplicity
Location(s): Mumbai

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Enter Skills (key skills, subjects, technologies & roles to use in search)

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Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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Hiring for Phone Banking Officer(Bank Payroll) @ Knowplicity

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