Customer Success Manager for Ahmedabad
- Tikmi Technologies
- 2 to 7 Yrs
- Multi-City, India
- 3 years ago
- Email to a friend
- Report this job
Job Description
Looking for Customer Success Managers and Business Development Managers!!
Years of experience: 2-6 years
We are looking for Mid level Customer Success Managers for a leading EdTech company.
Candidates who have prior experience in developing customer relationships, proactive in addressing customer issues, account management and a passion for working with others are welcome to apply.
Job Responsibilities:
Product Adoption and Usage:
- Own responsibility for adoption of product, upsell and cross sell
- Act as subject matter expert to train customers (higher education institutes) and partners
- Develop strategic and tactical initiatives to maintain and improve customer onboarding, retention and footprint growth
- Benchmark progress on a quarterly basis, gather program measurements
- Track and analyse the data to ensure achievement of the business goals agreed.
Account Management:
- Drive and conclude Product renewals
- Lead regular status meetings with customers to review open initiatives and address any challenges impeding successful use of company solutions
- Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers and channel partners.
Customer Empowerment:
- Be the Voice of the Customer and a strong advocate for your customers' interests to the organization
- Gather customer product feedback and communicate with product management and engineering to shape the product development roadmap
- Identify use cases not yet covered by our current platform / patterns on issues faced by customers.
Account Growth:
- Creation of upsell opportunities in your accounts by deepening customer relations, driving product usage and making a plan together with the customer to grow business in their institutes
- Work closely with the regional BDMs to convert opportunities into sales.
Candidate Profile :
- Ability to work in remotely distributed teams with experience in B2B account management, customer success, cross-team coordination, escalation management and must possess the ability to think strategically while executing tactically
- Can create structure in ambiguous situations and design effective processes.
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Should be able to work without much guidance or oversight
- Strong interpersonal skills and experience n building strong internal and external relationships.
- Able to influence people in group meetings, demonstrations and training sessions as well as communicate effectively with stakeholders.
Role will involve travel 50-60% within the territory and the rest will be WFH
Multiple Locations:
- Kolkata
- Orissa ( Bhubaneshwar, Rourkela, Cuttack)
- Mumbai
- Noida
- Arunachal Pradesh, Guwahati
(Under current circumstances travel needs will be as per government guidelines)
Candidates with an MBA degree from reputed B-schools will be preferred. Experience in the EdTech sector as well as start-ups is a plus but not mandatory.
Call 90152-82990
Employement Category:
Employement Type: Full timeIndustry: Education / Training
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Customer Success Manager for Ahmedabad &
Contact Details:
Company: Tikmi TechnologiesLocation(s): Multi-City, India
Tikmi Technologies
Accenture is a global management consulting and professional services firm that provides strategy, consulting, digital, technology and operations services. A Fortune Global 500 company, it has been incorporated in Dublin, Ireland, since 1 September 2009.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in