Channel Insight Analyst
- PayPal
- 2 to 3 Yrs
- Multi-City, India
- 3 years ago
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Job Description
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world. Within the Channel Analytics team (Part of the Global Customer Service organization, GCS), our vision is to remove the friction out of the support experience by making it easier for consumers and merchants to self-serve and/or receive support in a channel that best fits their needs and schedule. We are part of the transformation of the support journey by deploying highly effective, lower cost, solutions leveraging AI, Big Data, RPA, and messaging technologies. We are looking for a data-driven and outcome focused high performing professional to join the Channel Analytics team, focusing on leveraging data to generate insights for the business, identify opportunities and gaps in our current experiences and lead to higher customer engagement and satisfaction throughout the support journey. You will get the chance to be involved in the design and delivery of innovative customer support tools, including Best Next Actions, Chatbot use cases, IVR flows, Help Center journeys, etc.
Specific responsibilities include:
- Provide analytical insights into emerging issues, trends, and portfolios - by analyzing various types of data, including review of relevant cases/samples, research of our customer support database and incorporation of feedback from GCS teammates.
- Work closely with business partners and stakeholders (PayPal, Venmo, & Xoom) to determine how to design analysis and measurement approaches that will significantly improve our ability to understand and address emerging business issues
- Develop controls and monitoring dashboards to ensure performance against business KPIs, regulatory requirements and business priorities.
- Work closely with product teams on development of new capabilities to define requirements and priorities based on data analysis and business knowledge.
- Developing expertise in specific areas by leading analytical projects independently, while setting goals, providing benefit estimations, defining workflows, and coordinating timelines in advance.
- Demonstrate flexibility that is needed to succeed within a matrix organization while being proactive and comfortable with working alongside stakeholders from different domains.
- Providing updates to leadership, peers and other stakeholders that will simplify and clarify complex concepts and the results of analyses effectively with emphasis on the actionable outcomes and impact to business.
Qualifications
- BS/BA in a related field required
- 2-3 years of experience in analyzing large, multi-dimensional data sets and synthesizing insights into actionable solutions
- Fluent in SQL, Excel, and visualization tools such as Tableau; experience with a statistical programming language like R or Python a plus
- Teradata & BigQuery experience a plus
- Strong organizational skills and excellent follow-through
- Outstanding written, verbal, and interpersonal communication skills
- High emotional intelligence, a can-do mentality and a creative approach to problem solving
- Experience with working in a technology environment
- Experience with program management and process mapping is a plus
For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at pa**************************n@pa***l.com.
R0079250 ,
Employement Category:
Employement Type: Full timeIndustry: Internet / E-Commerce
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Channel Insight Analyst
Contact Details:
Company: PayPal Holdings IncLocation(s): Multi-City, India
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PayPal
PayPal Holdings, Inc. is an American company operating a worldwide online payments system. Online money transfers serve as electronic alternatives to traditional paper methods like checks and money orders
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