Spinny || Escalation Specialist || Inbound @ Valuedrive

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Spinny || Escalation Specialist || Inbound

Valuedrive
1 - 6 years
Noida, Gurugram
3 years ago
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Job Description

Urgently Hiring!

Position :- Inbound Specialist and Escalation Specialist

Location :- Gurgaon

Experience :- 1+ Year

Salary :- up to 5 LPA

Roles and Responsibilities

1) Fluent in English and Hindi.

2) Handling Customer escalations via Email, calls chats and Social Media

3) Hands on with Excel

4) Connect with the customers through call / E-Mail / Social platforms to provide the best possible resolution.
5)Understand the customer grievances and provide appropriate resolution.
6)Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
7)Take a customer-focused approach to handle complaints and escalations.
8)Ensure that all written communication is carried out as per the customer care procedures

Interested candidates can drop their cv at ni**************a@sp***y.com or call me or whatsapp me at 7817047***

Job Classification

Industry: Automobile
Functional Area: Customer Success, Service & Operations,
Role Category: Non Voice
Role: Non Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Valuedrive
Address: 801-806,8 floor,Vipul Square Building,Sushant Lok-, 1,Gurugram, GURGAON, Haryana, India
Location(s): Noida, Gurugram
Website: https://Spinny.com

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Keyskills: Blended Process Email Support Customer Support Customer Service customer care Escalations Inbound Calls Chat Process

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Valuedrive

(Spinny) We are one of the fastest growing organizations catering to the buying needs of the customers by tapping and unleashing the used car market and guaranteeing a customer experience that's seamless and worthwhile. Working on a transactional and fulfillment marketplace model, Spinny is the go-t...

Spinny || Escalation Specialist || Inbound @ Valuedrive

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