Urgent Openings For Quality Analyst In
- Aerolith Business
- 0 to 4 Yrs
- Noida, Gurugram
- 3 years ago
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Job Description
- The QA needs to monitor outbound call responses to assess associates demeanor, customer service performance, and conformity to company policies and procedures.
- Performs call monitoring and provides trend data to site management team.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Solid time management skills
- Must be able to effectively deal with people at all levels inside and outside of the Company.
- Training new candidate for projects and also verifying leads when needed.
- Ensure new hires take on basic sales training courses, including communication and process training.
- Maintain updated records of training curricula and material.
Requirements :
1.Good communication skills.
2.Ability to work with others in a close manner.
3.Good computer skills.
4.Good multi-tasking skills.
5.Active Listening skills.
6.Candidates should be comfortable with Night Shift.
Fixed Shift timings :
Monday to Saturday.
7 p.m. to 4:30 a.m.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: Urgent Openings For Quality Analyst In
Contact Details:
Company: Aerolith BusinessLocation(s): Noida, Gurugram
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Fraud Alert to job seekers!
₹ 1.0 - 2.5 Lakh/Yr
Aerolith Business
Greetings !Aerolith Business Pvt. Ltd. Drive For International Voive Process @ Noida.You can call on the below number to schedule the interview,mention Shrishti Mehtaas reference on your resume and call on 9821439359.Interview Details:-Walk-in time : 11 am-5pmInterview Location : B-113, Sector-64, N...
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