Opening For Automation - WFM role@ Concentrix,

Job Description

Hi,

Opening for WFM Automation role @Bangalaore, Hyderabad and Vizag

Experience : 3-4 Years in WFM/Reporting/Analytics

Job Description :

• Should have good communication skill.
• Strong knowledge of WFM Concepts and Data Analytics
• Should be able to connect data from Google spreadsheets, Analytics, Google BigQuery and more. -
• Transform raw data into the metrics and dimensions needed to create easy-to-understand reports and dashboards. -
• Should be responsible for creating a data structure to collect and organize numerous inputs at scale, and ensure the data integrity of the inputs.
• Excellent Automation skills using SQL, VBA, HTML, CSS etc. -
• Excellent communication and presentation skills.
• Ability to work in a team and take the initiative to solve problems.
• Strong / hands on experience with SQL required.
• Well versed with WFM terminologies or experience will be an add on.
• Flexible to work in 24X7 environment (night shifts and weekends basis scope)
• Ability to drive initiatives to closure
• Ability to deal with all levels of employees and to provide leadership, direction and motivation to build high performing teams
• Analytical Skills / Quantitative skills with excellent data handling / data interpretation skills

Interested can apply

sw***************r@co*******x.com

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: MPHIL in Advertising/Mass Communication, Any Doctorate, Ph.D/Doctorate in Advertising/Mass Communication, Doctorate Not Required

Contact Details:

Company: Concentrix Daksh
Location(s): Visakhapatnam
Website: https://www.concentrix.com/

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Keyskills:   Google Bigquery Presentation Skills CSS Data Integrity VBA Data Interpretation HTML Dashboards Data Analytics Reporting SQL WFM