Software Support Specialist - Pune - Amdocs

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Software Support Specialist - Pune - Amdocs

Amdocs
2 - 4 years
Pune
3 years ago
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Job Description

Provide engineering expertise to fix, modify and engineer software solutions and configurations, to ensure that the product/solution performs within efficient design specifications.

Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.

Analyze production issues from the business and application/code perspective and outlines corrective actions.

Technical focal point with other teams to resolve cross product/solution issues.

Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.

Bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.

Contribute in meeting various SLA s and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization.

Onboard new employees and train them on processes and collaboration with team members. Take active role in team building, including technical mentoring and knowledge transfer.

Partner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.

Bachelor s degree in Computer Science/Information Technology or equivalent

5 years experience as a Software Support Engineer

Job Classification

Industry: Telecom / ISP
Functional Area: Engineering - Hardware & Networks,
Role Category: IT Network
Role: IT Network
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Doctorate Not Required

Contact Details:

Company: Amdocs
Location(s): Pune

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Keyskills: Computer science Software support devops Manager Technology microsoft Information technology Amdocs Software solutions Technical support Team building

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Amdocs

Amdocs Development Center India Pvt. Ltd.

Software Support Specialist - Pune - Amdocs

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