Tech Support - Bengaluru/Bangalore
- Bookmyshow
- 2 - 4 years
- Bengaluru
- 3 years ago
- Email to a friend
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Job Description
- Monitoring the Alert system, APM, Server s health, DB Backup jobs, and Web application status
- Investigating the issue by analyzing the logs from various Log Management and other tools to resolve/escalate the issues
- Handle the incoming issues/tickets via Email and JIRA
- Taking ownership for Unresolved Issues/ Escalations/ RCA
- Follow the standard procedures for escalation of unresolved issues to the appropriate internal teams to avoid the SLA breach concerning the severity .
- Coordinate with 3rd party vendors
- Providing support to Bookmyshow for International countries 15*7 with rotational shift
- Identify common issue patterns & suggest process improvements.
- Setting up the alerts
Your Checklist
- Strong knowledge of Log Analysis
- Basic knowledge of Cloud Services AWS, GCP, Kubernetes engine,
- Basic knowledge of Monitoring Services Pingdom, Kibana, Cloud Watch, Elastic, Postman, Google analytics, Zenduty, RabbitMQ, VPN, Slack, JIRA, Payment Gateways, Communication Services
- Good communication skills and proactiveness
- Be service-oriented and customer-focused
- Multitasking, Prioritizing, flexibility, and adaptability
- Problem-solving skills
- Team player
- Willingness to learn new skills
Job Classification
Industry: Film / Music / EntertainmentFunctional Area: Customer Success, Service & Operations,
Role Category: Non Voice
Role: Non Voice
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required
Contact Details:
Company: BookMyShowLocation(s): Bengaluru
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Keyskills: Kibana Communication Skills Google Analytics Cloud Web Application Aws Jira Kubernetes
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