Us Mnc : Inside Sales Executive / Customer Service @ Mumbai @ Heads2you

Job Description

US MNC : Inside Sales Executive / Customer Service @ Mumbai (Currently Remote)

Our client is an Operating Company within the Sensing Technologies platform of a large US Corporation that designs & manufactures a broad line of premium sensing products including humidity, current, vacuum, energy & pressure sensing instruments. Products are used in a wide variety of applications within the global HVAC/R, Healthcare, Industrial, & Semiconductor markets.
The group is a diversified industrial growth company, with a $6B portfolio of market-leading brands. They develop & deliver essential technology for the people who create, implement & accelerate progress. & they achieve this through
A globally diverse team of 24,000 employees is united by a common culture rooted in Business System (BS).
They are seeking a driven candidate with a bias for action & an enthusiasm to work in a fast-paced environment to join their team as a Customer Service Representative. This person will be responsible for providing professional & quality service for Customers who use their products to provide innovative solutions within the Healthcare, Life Sciences, & Energy Management industries.
The person needs to work on all processes involving customers orders & inquiries in the English/Hindi Language. Identifying sales opportunities through the referral/quote process. Ensuring the highest possible levels of customer satisfaction to maximize sales & repeat business
Due to the continued effects of the COVID-19 pandemic, the Customer Service Reps currently work remotely.
Location: Kurla , Mumbai (Currently Remote)
Level : Individual contributor
Key Responsibilities:

Utilizing multiple systems & shared resources to resolve customer concerns &
questions regarding price, delivery, order status, etc. in a timely manner
Maintenance of customer support issues database (CRM) & KPI monitoring.
Reviewing & entering new orders placed by customers via phone & email
Working cross-functionally with Sales, Operations, & Finance to confirm pricing,
shipments, & order status
Communicating with customers via phone, email & fax
Assist with administration of customer accounts, SalesForce CRM database administration & report generation.
Communicating with CSR Team within a dedicated Team channel
Credit notes request & logging.
Filing & general office duties including customer literature requests
Assist Territory Managers with special pricing & account administration etc.
Other duties as assigned

Required Skills/Experience:

College degree or equivalent work experience in Customer Services, ideally in a Technical sales or Industrial Environment with 3 to 6 years of relevant experience
High proficiency in English languages skills including the ability to converse & write about commercial or technical subjects.
Proficient with MS Office
Ability to multi-task in a fast-paced environment
Comfortable with computer software like SAP, JDE etc.
Customer-centric attitude & ability to maintain a friendly, professional demeanor
Must be resourceful, dependable, & capable of working with minimal supervision
Experience working directly with customers in the hospitality, retail, or other service-oriented business environments
Comfortable with learning new technology & able to quickly get familiar with navigating various software applications
You have requested E-Mail updated Resume in DOC/ RTF format ASAP along with the following details
Current Location
Pl. Confirm you are ready to work in Vidyavihar / Kurla,Mumbai
Gender : Male / Female
Total Experience(in years)
Relevant Inside Sales, Customer Support /Services, Technical sales in Industrial Environment(in years)
Do you have experience in the Sensors industry ( if any)
Do you have Experience in customer accounts, SalesForce CRM database administration & report generation
Can you provide a Customer Support issues database (CRM) & KPI monitoring with various metrics
Do you have experience in SAP, JDE Semiconductor industries
Do you have experience, working directly with customers in hospitality, retail, or other service-oriented business environments
Have you worked under ERP / SAP / JDE / Oracle environments etc
Do you have experience in lead generation & lead management (in years)
Do you have Excellent Communication skills in English (R, W & S) ( Please self-rate, your English language skills on a scale of 1 to 10 ( 10, being highest)
Have you previously worked with MNC companies & interacted with European / American Nationals
Current salary (Fixed + Variable)
Expected Salary
Minimum period required for Joining
Contact Details, Residence & Mobile No.
In case you are not interested, we would appreciate, if you can refer us, suitable matching profiles from your rich contacts.
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Best Regards
Pradeep Pradhan
Heads2you / Mumbai

(Right Head 2 Right Job)
Cell: 91.9323272***
E Mail: [Confidential Information] , [Confidential Information]
Website : http://heads2you.net/
Skype: pradeep.pradhan1952
Public Profile: www.linkedin.com/messaging/thread/6678985713670864896/
[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[

Employement Category:

Employement Type: Full time
Industry: Electronics Manufacturing
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Us Mnc : Inside Sales Executive / Customer Service @ Mumbai

Contact Details:

Company: Heads2you
Location(s): Mumbai

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