Real Time Analyst - Noida - Xavient Software
- Xavient Software
- 2 - 5 years
- Noida, Gurugram
- 3 years ago
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Job Description
WFM Analyst II is responsible for constantly monitoring the required vs actual Headcount, as well as the use of auxiliaries. Creates and updates specific reports related to productivity and metrics from the assigned account .
Main Responsibilities:
Making decisions to balance intraday effectiveness to achieve staffing requirements, optimize frontline resources to overcome staffing gaps and be able to determine the best solution for each program according to the business needs, communicating with frontline team members and frontline management to set expectations, facilitate execution and clarify decisions. Coordinate the issue resolution process between frontline and supporting teams whenever a system issue occurs, constant communication between, client, operations, training and management. Ensure max capacity during critical intervals.
Requirement-
- Current KPIs on target
- Minimum of 90% attendance
- Minimum of 6 months as TELUS International employee
- Minimum of 6 months at the current position and current account
- No active disciplinary processes
- Schedule flexibility-Required
Skills-
- Strong oral and written skills
- Ability to adapt styles to the situation and context
- Ability to work independently with a minimum of supervision, in a fast-paced environment and effectively manage multiple tasks.
- Attention to details
- Have a strong passion on our Customer First initiative, and demonstrating it through tenacity, persuasiveness, and strong interpersonal skills.
Knowledge -
- Strong oral and written skills
- Ability to adapt styles to the situation and context
- Ability to work independently with a minimum of supervision, in a fast-paced environment and effectively manage multiple tasks.
- Attention to details
- Have a strong passion on our Customer First initiative, and demonstrating it through tenacity, persuasiveness, and strong interpersonal skills.
Interested candidates can apply or mail at pr**********r@te***************l.com
Thanks & Regards
Prabhjot
Job Classification
Industry: BPO / Call CentreFunctional Area: IT & Information Security,
Role Category: IT & Information Security - Other
Role: IT & Information Security - Other
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: MS/M.Sc(Science) in Biotechnology
Doctorate: Any Doctorate
Contact Details:
Company: Telus International IndiaAddress: 6th Floor,,,,Building No 5 IT ITES SEZ Plot No 20 , 21 Sector135,NOIDA, NOIDA, Uttar Pradesh, India
Location(s): Noida, Gurugram
Keyskills: Real Time Analysis Operations Workforce Management Training Management Issue Resolution
Xavient Software
Xavient Information Systems (XIS) is a software services organization born and brought up in the new economy. At Xavient, we strive to maintain a fulfilling and rewarding work environment which we believe is a catalyst for great achievements.Xavient is a young, aggressive, and extremely ...
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