Customer Care Executive @ SURO INFO

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Customer Care Executive

SURO INFO
0 to 1 Yr
Ahmedabad
5 years ago
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Job Description

Summary:

A csa in this role deals with a number of incoming calls pertaining to the clients business. The

Associate provides excellent customer service and gives precise information to the customer ensuring

Customer satisfaction.

Education:

12^th, ug, Graduate (With / without Experience)

Minimum 18 years of Age

Key role:

Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customers request.
Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client sla.
Ensures all information provided is post verification and authentication as per the Data Protection Act
Updates the client software with customer information, queries and Service requests.
Provides new thoughts and ideas for process improvements
Works in conjunction with process requirements and metrics (sla)
Forwards customer feedback (voc) to the supervisors for concerns / suggestions raised by

the customer

Knowledge AndSkill

Excellent communication skills
Polite and customer service oriented
Able to comprehend customer queries and provide the relevant resolve
Exhibits patience and empathy to resolve customer queries
Typing Skills: 15 wpm with 85 % accuracy

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Executive

Contact Details:

Company Name: SURO INFO
Location(s): Ahmedabad

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

SURO INFO

SUPRO INFO SOLUTION PRIVATE LIMITED KNOWN AS SUPRO IS ONE OF THE EMERGING COMPANY.SUPRO having multiple line of business includes Consulting, outsourcing, Manufacturing and Information Technology across the world. SUPRO Strongly believe Imagination is Reality. If something can be imagine it can be...

Customer Care Executive @ SURO INFO

Home > Customer Service (Domestic)