Customer Care Executive Gurgaon
- Moil Education
- 0 to 3 Yrs
- Noida, Gurugram
- 5 years ago
- Email to a friend
- Report this job
Job Description
Job Summary
Position- CCE
Roles & Responsibilities
We are looking for the person who will be responsible for solving and handling customer support issues via emails and calls in a timely and professional manner. The candidate will act as a basic point of contact for customer complaints, queries, request, feedback etc. Primary Skills
Escalate all critical customer issues to appropriate management levels.
Manage and take ownership of the resolution process for all customer related issues.
Aim to resolve as many issues as possible in first time customer interaction.
Identify potential clients and forward them to respective department.
Responsibilities and Duties
Soft Skills
Soft spoken, work oriented, punctual and hard working
Ability to learn, methodical, resourceful and has professional attitude
Friendly, reliable, positive and acts proactively
Ability to anticipate customers needs, show concerns and a good listener
Ensure 100% logging of all customer queries and complaints
Constantly strive to improve speed of answer and call logging for better efficiency
Ensure all relevant processes and procedures are followed
Possess good communication and writing skills
Required Experience, Skills and Qualifications
Experience : 1 to 3 Year (s)/ Freshers can also applyQualification : GR - Any Graduate (NA) Location : Gurgaon
Benefits
Salary : 18K- 21k
Job Type: Full-time
Regards,
Moil Placement Services
8750716*** / 9582143***
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Executive Gurgaon
Contact Details:
Company Name: MOIL EDUCATIONLocation(s): Noida, Gurugram
Moil Education
SUPRO INFO SOLUTION PRIVATE LIMITED KNOWN AS SUPRO IS ONE OF THE EMERGING COMPANY.SUPRO having multiple line of business includes Consulting, outsourcing, Manufacturing and Information Technology across the world. SUPRO Strongly believe Imagination is Reality. If something can be imagine it can be r...
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