Manager @ Standard Chartered

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Brief Scope
The role is accountable for tactical and operational support for production services, across one or more areas of specific platform/domain.
To ensure maximum service quality and stability through fast and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities. Depending on the area of technical specialisation, in addition to incident resolution and prevention, it may also be involved in a control capacity to ensure that new changes to the technology estate do not introduce instability.
Skills & Attributes

• Working experience > 10 years


• Sounds strong in T24 technical knowledge along with basics of Oracle, AIX & Windows


• Hands on T24 support experience of 8 years or above


• DevOps tools knowledge and experience


• Debugging, analysis and troubleshooting skill


• Good in the stakeholders&rsquo communication and experience in the vendor management


• Should have worked in a team d 8 or above


• Should have experience in working closely with the end users as well as critical stakeholders from country tech & Business


• Exposure to non technical areas such as Risk & Control


• Critical experience with incident & problem management

Nice to have

• Working experience in banks or financial institutes


• Knowledge on T24 especially on equities, Capital Markets and wealth products


• Leading a support team in the past


• Managed few product vendors in seeking support for the applications under individual&rsquo responsibility

Key Responsibilities

• Manage technical resumption of high priority, *@*, medium/high severity incidents, provide end-to-end support and implement resolution to resolve incidents within SLA

• Provide root cause analysis for *@*, medium/high severity issues, ensure all follow up action points are carried out


• Responsible for the stability of the production system. Direct second and third level of support for problem diagnosis and resolution as per the agreed SLA's


• Responsible for managing the production related changes, releases and rollouts with zero or minimal impact to the stability of the application. Review the dependent changes of the surround systems, infrastructure, networking etc... Responsible for ensuring proper technical plans are in place for all production changes (e.g. fallback plan, implementation plan, data conversion etc...)


• Create and update Production Support documentation, contingency (DR/BCP) documentation and processes.


• Provide inputs to PSS manager for monthly dashboard that provide information on incident and problem trends along with SIP and RCA Action Items.


• Participate & support in cross-training and knowledge transfer activities within support teams


• Assist with work allocation & managing shifts for the T24 support team.


• Review the CoB & other system metrics to perform trend analysis in addition to improving improvement areas


• Raise product issues with vendor & manage till resolution


• Awareness of eco system including other surround applications involved & work with them for operational activities as needed

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.


• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.


• Lead to achieve the outcomes set out in the Bank&rsquos Conduct Principles


• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.


• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

Employement Category:

Employement Type: Full time
Industry: Banking
Functional Area: Purchase
Role Category: Inventory Control Manager
Role/Responsibilies: Manager

Contact Details:

Company: Standard Chartered
Location(s): Chennai

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