Senior Services Business Analyst
- Gartner Research
- 3 to 8 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
The Service Ops Associate will be a part of this team and will be responsible for driving retention through Outside in Analysis and Client Engagement plans.What you will do
Drive retention and Net Customer Value Increase (NCVI) by empowering service delivery groups and sales in some of the several initiatives as required:
Produce engagement plans for clients that connect Gartner product offerings to client needs by working with Client Partners, thereby displaying value we could provide
Conceive, build and continuously enhance systems and tool as a Business Product Owner that would enable our Service associates to engage the clients in an operationally effective way
Streamline processes with stakeholders across initiatives so there is a productivity gain in our initiatives
Innovate on initiatives that would save time for our Service associates allowing them to call and engage more clients
Find opportunities to automate content or process and working with IT so it could lead to productivity increase and time savings
Conduct outside- in and inside- out research and analysis to identify Client s Mission Critical Priorities and map them to best of Gartner assets
Identify opportunities to improve productivity through automation in the outside- in analysis initiative
Collaborate with Data Science teams to continuously seek and learn new ways to solve problems
Innovate through analytical methods ways to improve productivity in any of our initiatives while automating to retain/ improve quality of recommendations
Identify opportunities to improve templates for outside- in s, proposal etc. by analyzing how Service and Sales leverage them
Measure impact of the OSI and other initiatives in a quantifiable way, thereby leading to business process improvements and new initiatives for retention and engagement uplift or cost savings or time savings.
Communicate to stakeholders and senior management on updates related to your initiatives
What you ll need:
Masters a must in either Science, Math, Technology, Computer Science, Business or Economics
Good command of knowledge related to Information technology and its application to business
Knowledge/ experience on analytical problem solving, analytical tools
Bachelors: Tier 1 schools only
Excellent Communication and collaboration skills
Strong Business acumen
Microsoft Office expertise; deep knowledge of MS Excel a plus
Basic understanding of coding (Python, VBA etc.) is a plus (not mandatory though)
Who you are:
A professional with 3 years of work experience in a top IT related company; management consulting companies but with IT client experience is a plus
Business analyst having spent more than an year in Gartner (For internal candidates)
Work experience related to focus on research, technology & building business recommendations a plus
Innovative mindset and inclination to solve business problems
Analytical thinker with experience deriving business insights from data analytics
Detail- oriented with high personal standard for quality,
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: Statistics / Analytics
Functional Area: Not Applicable
Role/Responsibilies: Senior Services Business Analyst
Contact Details:
Company Name: Gartner ResearchLocation(s): Noida, Gurugram
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Gartner Research
Gartner India Research & Advisory Services Pvt Ltd Gartner, Inc. (NYSE : IT) is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. From CIOs and senior IT leade...
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