Job Description
Drive retention and Net Customer Value Increase (NCVI) by empowering service delivery groups and sales in some of the several initiatives as required:
Produce engagement plans for clients that connect Gartner product offerings to client needs by working with Client Partners, thereby displaying value we could provide
Conceive, build and continuously enhance systems and tool as a Business Product Owner that would enable our Service associates to engage the clients in an operationally effective way
Streamline processes with stakeholders across initiatives so there is a productivity gain in our initiatives
Innovate on initiatives that would save time for our Service associates allowing them to call and engage more clients
Find opportunities to automate content or process and working with IT so it could lead to productivity increase and time savings
Conduct outside- in and inside- out research and analysis to identify Client s Mission Critical Priorities and map them to best of Gartner assets
Identify opportunities to improve productivity through automation in the outside- in analysis initiative
Collaborate with Data Science teams to continuously seek and learn new ways to solve problems
Innovate through analytical methods ways to improve productivity in any of our initiatives while automating to retain/ improve quality of recommendations
Identify opportunities to improve templates for outside- in s, proposal etc. by analyzing how Service and Sales is leverage what we products Vs. what they share
Measure impact of the OSI and other initiatives in a quantifiable way, thereby leading to business process improvements and new initiatives for retention uplift or cost savings or time savings.
Communicate to stakeholders and senior management on updates related to your initiatives
What you ll need:
Prefer Masters from top Bschools - Tier 1 schools only
Bachelors: Tier 1 schools only
Bachelors a must in either Physics, Math, Technology, Computer Science, Business or Economics
Who you are:
A professional with atleast 1 years of work experience in a top IT related company; management consulting companies but with IT client experience is a plus
1- 3 years in a business role in an IT or consulting or analytical company a plus
Specific work experience related to focus on research and building business recommendations a plus
Other work experience related to research or technology a plus
Hands- on IT experience a plus
What we offer:
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:
Competitive base salary
Flexible work environment
A great work culture,
Employement Category:
Employement Type: Full time
Industry: IT - Software
Role Category: Statistics / Analytics
Functional Area: Not Applicable
Role/Responsibilies: Services Business Analyst
Contact Details:
Company Name: Gartner ResearchLocation(s): Noida, Gurugram