HIRING !!!
Role - Team Leader for UK Telecom Process
Experience - Minimum 2 years in Telecom process
Location - Mumbai
Salary - Upto 7.3 LPA
Job Description :
Entry level supervisory/team lead role, leads team under close guidance.
Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.
Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes.
Serves as an escalation point for resolving the most difficult customer issues.
Contact - 8591900***
ni**************e@gm**l.com
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