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Team Leader @ Gratitude India

Home > Customer Service (International)

 Team Leader

Job Description

HIRING !!!

Role - Team Leader for UK Telecom Process
Experience - Minimum 2 years in Telecom process
Location - Mumbai
Salary - Upto 7.3 LPA

Job Description :
Entry level supervisory/team lead role, leads team under close guidance.

Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.

Monitors operations to ensure adherence to service level standards and company/department policies and procedures.

Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes.

Serves as an escalation point for resolving the most difficult customer issues.

Contact - 8591900***

ni**************e@gm**l.com

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Team Leader

Contact Details:

Company: Gratitude India
Location(s): Mumbai

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Gratitude India

Gratitude IndiaClient Service HR Professional ALL OVER IndiaGRATITUDE INDIA is an ISO 9001:2008 Certified Recruitment Consultancy from last 11 years. We are the only National level Consultancy doing BPO Recruitments. Gratitude has been rated by CARE where it has received SE2A Rating. www.gratitude...