SR. Customer Care Advisor - Work From Home @ Arise Solution

Job Description

* Handles customer requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service;
* May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy;
* Provides accurate and timely information by fully investigating customer enquiries/complaints, using available equipment and applications to ensure that issues/incidents/problems are resolved efficiently and within SLA or customer expectation;
* Works within defined processes and uses judgement based on analysis of factual information to select appropriate course of action to resolve problems;
* Meets defined KPIs including NPS and sales targets;

Employement Category:

Employement Type: Full time
Industry: Telecom
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: SR. Customer Care Advisor - Work From Home

Contact Details:

Company: Arise Solution
Location(s): Ahmedabad

+ View Contact