Global It Helpdesk Engineer
- Exo Edge India Llp
- 2 to 7 Yrs
- Mohali, Chandigarh
- 3 years ago
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Job Description
EXO Edge is looking for experienced L1/L2 IT Service Desk professionals to join our 24x7 IT helpdesk team providing L1/L2/L3 support. An ideal candidate will bring a combination of hands-on technical expertise from a fast-paced and growing environment. You should be an expert in IT End User Services processes and related technologies.
In your journey at EXO Edge, you will be:
Primarily focused on:
- Ensuring smooth IT support operations
- Contributing to help desk policies, procedures and ensure their implementation
- Enrichment of IT support knowledge base and training
Fulfilling the below roles and responsibilities:
- Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
Bringing in the below education and experience:
- Bachelors degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
- 3+ years of experience supporting phone, email, and live chat support for a global IT support team preferably for the US region
Technically sound in:
- Ticketing tools: ServiceNow, Zendesk, etc.
- Property Management systems: Yardi, Entrata, and RealPage
- IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- Microsoft Suite of Applications: Active Directory, Office 365, Windows 10, Azure, and PowerBI
- Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.
Job Location:
- Mohali
Reporting to:
- Manager global IT help desk
For more queries please write to hi***g@ex****e.com
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / Networking
Role Category: IT Operations / EDP / MIS
Functional Area: Not Applicable
Role/Responsibilies: Global It Helpdesk Engineer
Contact Details:
Company: EXO Edge IndiaLocation(s): Mohali, Chandigarh
Exo Edge India Llp
Founded in 1996, LDM Global is an information management, data solutions and litigation support firm. The company is an international provider of eDiscovery, AI Solutions, Forensics, and Managed Review to Am Law 200 law firms and Fortune 500 corporations. EXO Edge was founded in 2017 and pro...
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