Business Transformation Consultants ( Telecom)
- Gratitude India
- 8 to 12 Yrs
- Multi-City, India
- 2 years ago
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Job Description
KEY PERFORMANCE INDICATORS
Assessment
Ability to identify opportunities, create solutions, present them as business cases to key stakeholders and execute the solution proposed.
Process mapping and identifying non value add steps to create lean and agile processes.
Responsible for identifying business problem areas and aligning themselves to the pain areas through GB/BB/Other Projects
Strengthen and enhance internal processes to make them more efficient and effective by identify process improvement/re-engineering opportunities.
Seek opportunity for Automation, Robotics and other technology solutions to bring scalability in the processes
Help our clients to simplify and improve their operations by developing business cases, analyzing clients as-is processes and create end-to-end automation solution blueprints
Responsible for working with the clients Business excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis. You will be responsible for PDD (Process design document)
Act as customers key contact and guide them through the analysis process and become their trusted advisor on process automation
Provide quality consulting service by applying lean, six sigma and other relevant quality methodologies with the objective to reduce cost/cycle time, improve productivity, increase revenue, improve product/service quality, and/or realign organizational practices with business strategies
Work in coordination with other departments to incubate new solutions and technology for existing and new businesses
Analysis and Feedback
Research to create value added / proactive proposals for prospective/existing customers.
Benchmarking performance of existing customers vis--vis competition
Conduct interactive workshops for employees on quality tools and generate process improvement ideas
Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes
Participate in the development of new offerings and innovation in the automation space
Reporting & Administration
Share progress on Six Sigma and other Continuous Improvement initiatives with leadership team and other Ops stakeholders
Participate in Daily/Weekly/Monthly reviews to share the update and action plan on various process and system improvements
Spread awareness around practices as Six Sigma, Lean, Automation etc. via workshops, sessions and other activities
COMPETENCIES
Knowledge (including education and experience) Skills Attributes
Min 8-12 years of overall experience and 7-10 years of experience as Process Improvement Coach/Manager in Telecom domain
Six Sigma GB/BB Solutioning
Business Transformation
RPA thought leadership
Experience in process assessment for RPA using BluePrism, UIPath, Automate & Automation Anywhere)
Analytical Ability
Customer service orientation
Technical Expertise
Concern for Excellence
Ms Office
BPM tools (Ms Visio, Bizagi etc)
Oral and written communication
Initiative Self-driven
Flexibility
Ownership
CTC till 20 lacs
Employement Category:
Employement Type: Full timeIndustry: Telecom / ISP
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Business Transformation Consultants ( Telecom)
Contact Details:
Company: Gratitude IndiaLocation(s): Multi-City, India
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Gratitude India
Gratitude IndiaClient Service HR Professional ALL OVER IndiaGRATITUDE INDIA is an ISO 9001:2008 Certified Recruitment Consultancy from last 11 years. We are the only National level Consultancy doing BPO Recruitments. Gratitude has been rated by CARE where it has received SE2A Rating. www.gratitude...
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