Customer Support Dentist
- A2Tech. Hiring
- 0 to 4 Yrs
- Mumbai
- 3 years ago
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Job Description
Customer Support Dentist
Job Title: Customer Support Dentist
Location Andheri, Mumbai
Department Customer Support
Experience:- Any Experience & Fresher Are welcome
Industry Dental Position Type Full-Time
Qualification:- BDS
Responsibilities:
1. Handle about 50-60 calls of customers on-boarded by sales team(Smile correction/ Smile straightening)
2. The initial call will be primarily to book delivery followed by issue resolution and query Handling on successive calls
3. Ensure query resolution within 24hrs and ensuring customer satisfaction by achieving delivery and service quality norms
4. Handle dental specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required.
5. Tabulate and record responses from all customers on excels. Generate relevant reports from the same.
6. Schedule appointments for patients and coordinate with the required doctor who shall visit the patient
7. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Analyse quality of calls and strive for improvement
Requirements:
1. 0-3 years of experience in Dentistry.
2. Bachelors Degree in Dentistry
3. Excellent communication skills, both written and verbal
4. Strong problem solving and analytical skills
5. Self-driven, comfortable with a fast-paced, always-on, highly ambiguous Environment
6. The capacity to grasp quickly and self-learn
Contact HR Komal @ 7208958*** & mail me @ ko**l@a2**************s.com
Employement Category:
Employement Type: Full timeIndustry: Medical / Healthcare
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Dentist
Contact Details:
Company: A2Tech. HiringLocation(s): Mumbai
A2Tech. Hiring
A2Tech working succesfull in Recruitment Field specilized in Head Hunting, Screening, Payroll management and may more...we do not charge anything from our candidates and no registrations fees...Company ProfileIts a leading technology services company that specializes in partnering with global orga...
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