Opening For Team Leader (from BPO outbound) @ HY Fly Consultancy

Job Description

Bank Payroll- Phone Banking Officer jobs in Thane Call 8080702*** Kanchan

email - hy*****6@gm**l.com

www.hyfly.in

Job Designation : Phone Banking Officer

Hiring for candidates from Call center From sales background Only.

(Domestics/International).

Hiring for candidates from Call center From sales background Only.

(Domestics/International).

Responsible in daily operations of the call center supervising the performance of team.

Responsibilities :

• Mange a team of approximately 10 20 CSRs
• Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards)
• Provides consistent, balanced and timely performance feedback on CSR performance
• Ensures a positive work environment, continuous learning and a high quality employment experience for your team
• Provides leadership and manages to all operational standards
• Along with fellow Team Leaders, meets and exceeds all department goals
• Applies timely performance management standards and processes
• Day to day sales/service request management
• Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution
• Coach, develop and engage the CSR to increase their abilities while enhancing their own careers

Job Locations : Vashi - Navi Mumbai (Maharashtra)

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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