Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers handled by your team.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Meeting with managers in the organization to plan strategically.
Expanding the customer base by up selling and cross-selling.
Understanding key customer individual needs and addressing these.
Conducting business reviews using CRM programs.
Knowing your competition and start egizing accordingly.
Customer Relationship Manager Requirements:
A bachelors degree in administration or a related field.
A minimum of 3 years experience.
Excellent interpersonal and communication skills.
Proficient in all Microsoft applications.
Superior product knowledge.
A team player with leadership skills.
Maintain a positive attitude focused on customer satisfaction.
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UBS Group AG is a Swiss multinational investment bank and financial services company founded and based in Switzerland. Co-headquartered in the cities of Zürich and Basel, it maintains a presence in all major financial centres as the largest Swiss banking institution in the world.