Customer Care Executive
- D2A D2A
- 0 to 5 Yrs
- Delhi, NCR
- 5 years ago
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Job Description
Hi,
We are Hiring for International/ Domenstic Customer Service Voice Profile.
Job Description :-
Location - Noida, East Delhi
Job Title - Customer Service Representative
Qualification - Any Undergraduate/ Graduate can apply with minimum 6 months of International BPO experience.
Salary - 2.0 - 4.5 LPA
Background Preferred -
Candidates with 0 to 4 years of experience.
Excellent communication skills in English (Mandatory)
Should be flexible to work in rotational shifts.
Proficient in computer usage and Basic knowledge on MS Office
Flexibility to work in evening or night shift.
5 day working, rotational weekly offs.
Job Responsibility -
- Required to provide assistance to customers.
- Needs to interact 100% accurate English and should be working primarily in night shift.
- Should be willing to learn and grow within the organization and thus should be willing to spend time.
- Should be able to handle work pressure (multiple chats and compliance/quality along with night shifts).
- To inform the supervisor in advance of shift start in case of any unplanned absenteeism.
- To adhere to the company policies and guidelines (HR policies, Administration guidelines, Work station policy, Leave Policy, Compliance policy etc.)
- Should thrive towards maintaining a healthy schedule adherence (reporting to work and following break policy)
- Maintain a minimum TOS (time on system) as defined or outlined by your campaign.
- Work towards meeting and exceeding the targets provided as per the performance scorecard parameters/KPIs communicated.
- To keep updated on any support updates in the process by completing the self-paced training courses (if any), and/or attending all briefing sessions/team huddles.
- To effectively use all the internal/external tools and systems to perform tasks and track updates/performance.
Interested candidate can share their resume on d2****s@gm**l.com with the below mentioned information.
Current Organisation -
Total Experience -
Current Location -
Highest Qualification -
Current CTC -
Expected CTC -
Notice Period -
Thanks & Regards
Anshul (9560770***)
Aman (8750895***)
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Executive
Contact Details:
Company Name: D2ALocation(s): Delhi, NCR
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