HR - Employee Relation Specialist
- 24/7 Customer
- 2 - 7 years
- Bengaluru
- 3 years ago
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Job Description
Basic Qualification We are looking for a candidate who is eager to succeed in a hands-on, high volume, forever evolving challenging role. Relevant HR ER prior experience of 3-5years is essential. Building partnerships, driving consensus and having/facilitating dialogues are key factors for success.
Knowledge/Preferred orientation
- Highly organized and be able to respond, follow up and arrive at closure to variety and volume of responsibility
- Should be able to communicate well with confidence, engage and provide HR advisory/consulting services to senior stake holders, managers and employees.
- Highly proficient at analyzing people related data (attrition correlations, R&R utilization, Early warning systems, shift time, Incentives, OT and so on) and draw inferences
- Creative and willing to think both inside and outside the box
Preferred knowledge about HR practices at least in one Performance Management, Employee Benefits, compensation, HR Shared Services, Case Management
- Service oriented, passionate and display highest level of integrity while providing resolutions to employees and create a positive vibrant ethos
- Possess good excel skillset ( Vlookup, Pivot etc)
Job Responsibilities
- Driving meaningful conversations with all employees in a program thus ascertaining Attrition warning of employees and the overall pulse of the program/BU.
- Own & drive individual projects & activities focused on improving policy awareness of the BU/Program
- Partnering with business stakeholders in enabling achievement of critical business metrics by providing
- Influence &provide timely expert advice to the stakeholders regarding the application and interpretation of a wide spectrum of policies & processes
- Govern and Drive multi layered connects amongst employees and leaders
- Dealing with conflict & grievance resolution control plans
- Governance and reporting out HR Initiatives in line to the vision of the organization & Function. Drive engagement initiatives
- Drive Employee satisfaction Survey with related actions that arrive out of the same until closure
Behavioral Aspects
Maintain integrity at all times
Active listening
Passionate with positive attitude
Influence & persuasion skills
Open to learning at all times
Ability to identify and resolve risks & conflicts
Able to maintain composure at stressful times
Please share the update resume to sa*****v@***.ai
Job Classification
Industry: BPO / Call CentreFunctional Area: Human Resources,
Role Category: Employee Relations
Role: Employee Relations
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: MCA in Any Specialization, MS/M.Sc(Science) in Any Specialization, M.Tech in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate
Contact Details:
Company: 24/7 CustomerAddress: Prestige Tech Park,ground to 12th floor,Platina II, ,outer ring road,Kadubeesanahalli village varthur, hobli, BANGALORE, Karnataka, India
Location(s): Bengaluru
Keyskills: Employee Satisfaction Survey Employee Engagement Employee Relations Performance Management Employee Benefits
24/7 Customer
[24]7 is redefining the way that companies interact with consumers. The companys customer engagement platform assists several hundred million visitors across all channels, and engages in 1.5 billion conversations annually, most of which are automated. Using [24]7 solutions, many of the worlds larges...
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