Outbound Sales - Team Leader @ 24/7 Customer

Home > Operations

Outbound Sales - Team Leader

24/7 Customer
3 - 8 years
Bengaluru
3 years ago
Email to a friend
Report this job

Job Description

Looking for candidates with experience is sales / outbound process

Currently working as ATL or TL in sales or Outbound process only

Conduct effective pre-shift meetings with the agents to communicate daily goals and other current objectives.

Communicate objectives on a daily, hourly and monthly basis to the front line associates.

Utilize various techniques to audit individual front line associates to identify needs and opportunities for improvement.

Deliver constructive feedback on their skills and performance.

Communicate training and policy & procedure issues and needs to suppliers training personnel.

Track observed agent performance versus goals on an hourly basis.

Motivate and encourage the assigned team of associates.

Conduct effective CSR screening interviews, as required or needed.

Review and audit at least three chats per agent per week for each supervised CSR handling Chat.

1 year of ATL level experience. Preferably non-IT/software candidates

Able to work in night shifts (US) and accommodate to rotational weekly Offs (Not Always a Weekend)

Share the updated resume to sa*****v@***.ai

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: M.Tech in Electronics/Telecommunication, Computers
Doctorate: Any Doctorate

Contact Details:

Company: 24/7 Customer
Address: Prestige Tech Park,ground to 12th floor,Platina II, ,outer ring road,Kadubeesanahalli village varthur, hobli, BANGALORE, Karnataka, India
Location(s): Bengaluru

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Outbound Sales Team Leading

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ 1,00,000 - 5,50,000 P.A

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

24/7 Customer

[24]7 is redefining the way that companies interact with consumers. The companys customer engagement platform assists several hundred million visitors across all channels, and engages in 1.5 billion conversations annually, most of which are automated. Using [24]7 solutions, many of the worlds larges...

Outbound Sales - Team Leader @ 24/7 Customer

Home > Operations